xMatters Solution Brief
Everbridge xMatters enables faster, smarter incident management by automating workflows, reducing alert fatigue, and improving collaboration. Learn how companies like Sony Interactive Entertainment use xMatters to streamline their response processes, eliminate inefficiencies, and minimize service disruptions. Check out this resource to see how xMatters can enhance your digital operations.
What challenges did Sony face before using Everbridge xMatters?
Before adopting Everbridge xMatters, Sony Interactive Entertainment faced several challenges, including outdated operations management tools, ineffective communication and collaboration systems for managing on-call rotations, and a need for improved support from their operations management tool provider. Their previous tools, such as PagerDuty and Splunk Oncall, were not scalable and lacked the advanced features necessary for their global operations.
How has Everbridge xMatters improved Sony's operations?
Everbridge xMatters has significantly enhanced Sony's operations by modernizing their incident management processes, improving communication among teams, and providing greater visibility into incident statuses. This has led to faster resolution times, reduced downtime, and improved service reliability, ultimately contributing to a better gaming experience for users.
What benefits has Sony experienced with Everbridge xMatters?
Since implementing Everbridge xMatters, Sony has experienced several benefits, including improved incident management, enhanced communication during critical incidents, increased visibility and accountability among teams, and cost savings from reduced downtime. The platform's scalability and flexibility have also allowed Sony to adapt its incident management capabilities as the company continues to grow.
xMatters Solution Brief
published by Verge Innovation
Verge Innovation anticipates change and solves IT challenges with the agility organizations need to thrive. With a proven track record of successful technology implementations, our seasoned consultants deliver results-driven solutions spanning cybersecurity training, managed services (MSP), cloud modernization, eLearning design, Salesforce solutions, and data analytics.
Our offerings enable organizations to:
-
Build resilient IT infrastructures that scale with growth
-
Deliver immersive training programs that boost workforce readiness
-
Streamline operations through cloud and process automation
-
Enhance business intelligence and decision-making with actionable data
We partner with organizations of all sizes — from fast-paced startups to public-sector agencies and established enterprises — reshaping IT operations into future-ready practices.
At Verge Innovation, we’re not just a vendor; we are the transformative force in your IT and training journey.
Sign in with LinkedIn