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AI Fact or Fiction: 10 Questions to Ask MDR Providers About AI Capabilities
Though Agentic AI is reshaping the way MDR providers detect and respond to threats, many solutions are still in beta or lack meaningful automation. This eBook, "AI Fact or Fiction: 10 Questions to Ask MDR Providers About AI Capabilities," offers 10 essential questions to help security leaders evaluate MDR platforms and avoid AI hype. Download your complimentary copy to understand what real Agentic AI looks like, how it accelerates detection and response, and what outcomes to expect. Contact Verge Innovation for a strategic consultation.
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It's important to verify if the MDR provider's AI is production-ready or still under development. Many vendors may present their AI as mature while still in beta. Look for evidence that the AI is actively driving measurable outcomes in real-world environments. Additionally, inquire about how the AI is currently applied—whether it contributes to initial threat detection or is involved in investigation and response processes.
What Actions Can Your AI Take Autonomously?
Understanding the autonomous capabilities of the AI is crucial for maintaining control over incident response. Providers should clearly document the actions AI can take independently, such as endpoint isolation or file quarantine, and specify which actions require human validation. Additionally, there should be role-based approval workflows for high-impact decisions, ensuring that human oversight is always integrated into the process.
How Do You Ensure AI Decision-Making Transparency?
A mature MDR provider should offer detailed reasoning behind each AI-driven action, avoiding 'black-box' operations. This includes providing an evidence trail that explains what actions were taken, why they were taken, and the context behind those decisions. Daily operational summaries can also help teams understand AI activity and its impact, while exportable evidence packages should be available for audits and investigations.
AI Fact or Fiction: 10 Questions to Ask MDR Providers About AI Capabilities
published by Verge Innovation
Verge Innovation anticipates change and solves IT challenges with the agility organizations need to thrive. With a proven track record of successful technology implementations, our seasoned consultants deliver results-driven solutions spanning cybersecurity training, managed services (MSP), cloud modernization, eLearning design, Salesforce solutions, and data analytics.
Our offerings enable organizations to:
Build resilient IT infrastructures that scale with growth
Deliver immersive training programs that boost workforce readiness
Streamline operations through cloud and process automation
Enhance business intelligence and decision-making with actionable data
We partner with organizations of all sizes — from fast-paced startups to public-sector agencies and established enterprises — reshaping IT operations into future-ready practices.
At Verge Innovation, we’re not just a vendor; we are the transformative force in your IT and training journey.
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